After-Hours Customer Support Representative

Join Loop Contact Solutions Inc. as an After-Hours Customer Support Representative and become part of our pioneering team in Bali! This is a unique opportunity to work in a dynamic, remote-friendly environment while delivering exceptional customer service during off-hours. Our company, based in the heart of Bali, is at the forefront of revolutionizing customer interaction solutions.

As an After-Hours Customer Support Representative, you will be the first point of contact for our customers during non-business hours. You will handle inquiries, resolve issues, and ensure customer satisfaction through our advanced CRM system, Zendesk. This role offers a flexible schedule and the chance to grow within a company committed to innovation and employee development.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to customers during after-hours, ensuring timely and effective resolution of inquiries and issues.
• Utilize CRM system, Zendesk, to log and track customer interactions, maintaining accurate records and follow-up actions.
• Communicate clearly and professionally with customers, employing active listening and problem-solving skills.
• Collaborate with cross-functional teams to escalate complex issues and ensure consistent service quality.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company policies and procedures, maintaining confidentiality and data security.
• Participate in continuous learning and development opportunities to enhance support skills.
• Contribute to a positive and inclusive work environment, fostering teamwork and collaboration.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using CRM systems, particularly Zendesk.
• Strong communication and interpersonal skills, with the ability to handle multiple interactions simultaneously.
• Excellent problem-solving and critical thinking abilities.
• Familiarity with Indonesian language is a plus.
• Ability to work independently and manage time effectively during after-hours shifts.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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