Customer Service & Repair Coordinator (Mandarin Speaker)

Join Bright Alliance as a Customer Service & Repair Coordinator (Mandarin Speaker) and play a pivotal role in delivering exceptional customer service while coordinating luggage repair services. This position is ideal for a detail-oriented professional with strong Mandarin language skills, located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. You'll be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. Additionally, you'll manage and oversee the repair process, from initial assessment to final delivery, ensuring high-quality service standards are maintained.

At Bright Alliance, we are committed to excellence in customer service and product quality. Our team is dedicated to providing a seamless experience for our customers, and we are looking for a passionate and proactive individual to join us. This role offers a unique opportunity to work in a dynamic environment, where your skills and dedication will make a significant impact.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service, acting as the primary point of contact for customers.
• Coordinate and manage the luggage repair process, from initial assessment to final delivery.
• Ensure high-quality service standards are maintained throughout the repair process.
• Communicate effectively with customers, using strong Mandarin language skills to build rapport and resolve issues.
• Manage inventory and repair materials, ensuring adequate stock levels are maintained.
• Collaborate with the team to improve processes and enhance customer satisfaction.
• Handle customer complaints and escalations professionally and efficiently.
• Stay up-to-date with industry trends and best practices in customer service and luggage repair.

🎓 Kualifikasi & Syarat

• Proven experience in customer service and repair coordination, preferably in the luggage industry.
• Strong Mandarin language skills, both written and spoken.
• Excellent communication and interpersonal skills.
• Detail-oriented with a strong focus on quality and customer satisfaction.
• Ability to work well under pressure and meet tight deadlines.
• Experience with inventory management and repair processes.
• Familiarity with CRM systems and repair management software.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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