Front Office Associate (Daily Worker) - Bali

Join the vibrant team at Cara Cara Inn, a premier hospitality destination in the heart of Bali! We are seeking a dynamic and service-oriented Front Office Associate (Daily Worker) to deliver exceptional guest experiences and ensure smooth operations at our front desk. As part of our dedicated team, you'll be the first point of contact for our guests, handling check-ins, check-outs, and addressing their inquiries with professionalism and warmth. With a focus on efficiency and guest satisfaction, you'll play a crucial role in maintaining the high standards of service that define Cara Cara Inn.

Our front desk is the heart of our hotel, and we're looking for someone who thrives in a fast-paced environment, is passionate about hospitality, and enjoys working with a diverse range of guests. You'll have the opportunity to develop your skills in a supportive team environment, with opportunities for growth and advancement within our growing hotel.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome
• Process check-ins and check-outs, including verifying guest details and issuing keys or room cards
• Maintain accurate and up-to-date guest records using our hotel's Property Management System (PMS)
• Handle guest inquiries and complaints, resolving issues promptly and professionally
• Manage front desk operations, including coordinating with housekeeping, maintenance, and other departments to ensure smooth guest experiences
• Assist with reservations and bookings, including confirming guest details and providing information about our hotel's amenities and services
• Monitor and maintain the cleanliness and organization of the front desk area
• Stay informed about local attractions, events, and transportation options to provide valuable recommendations to guests

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role, preferably in a hotel or similar setting
• Strong communication and interpersonal skills, with the ability to work well under pressure
• Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively
• Proficiency in English, both written and spoken, is essential
• Basic computer skills, including proficiency in using Microsoft Office Suite and our hotel's Property Management System (PMS)
• Ability to work flexible hours, including evenings, weekends, and holidays, as required
• Enthusiasm for the hospitality industry and a commitment to delivering exceptional guest experiences
• Valid ID and the ability to work in Bali, Indonesia

🛠️ Keahlian

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