IT Support Specialist - Bali (Canggu/Ubud/Denpasar)

Join Duniatex Group as an IT Support Specialist in the heart of Bali! We’re seeking a tech-savvy professional to maintain, optimize, and secure our IT infrastructure while collaborating with cross-functional teams to drive digital excellence.

In this dynamic role, you’ll be the backbone of our IT operations, ensuring seamless connectivity and troubleshooting issues promptly. With offices in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you’ll be part of a vibrant team that values innovation and collaboration.

As an IT Support Specialist, you’ll be responsible for monitoring network performance, providing technical assistance to employees, and implementing security measures to protect our digital assets. This is your chance to leverage your expertise in IT support and contribute to the growth of a leading company in Bali.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain IT infrastructure, including servers, networks, and workstations, to ensure optimal performance and availability.
• Provide technical support to employees, resolving hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain operating systems, applications, and security software.
• Implement and enforce security policies and procedures to protect against unauthorized access and data breaches.
• Conduct regular system backups and disaster recovery planning to ensure data integrity and business continuity.
• Collaborate with cross-functional teams to identify and implement IT solutions that support business objectives.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to enhance efficiency and security.
• Document IT processes, procedures, and troubleshooting steps for future reference and knowledge sharing.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with a strong background in network administration, system administration, and troubleshooting.
• Proficient in using IT support tools such as ServiceNow, Jira, and Remedy.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud is a plus.
• Knowledge of IT security best practices and compliance standards is a plus.

🛠️ Keahlian

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